This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. There quality of work is so bad that it's not even 3 months and my cabinets are falling off. I asked for a price concession, he firmly refused . After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. SE Aurora, COcompany in DENVER. I had angry customers call me because the installations were not right. Their designer visited our house and came up with designs that we thought that we could live with. This complaint was posted by a verified customer. There is no learning curve . This review was chosen algorithmically as the most valued customer feedback. STAY AWAY FROM CLISETS BY DESIGN! I feel your pain. They charged me $3.00 more which I gave them cash. They are cold from being in the truck, ! The lawsuit alleges that defendants . I am very unhappy with my cabinets. Get A Quote. Anyways some how i got through the situation with so many frustration and un happiness. Fake invoice scam targets business owners. HomeStars Closet & Storage Solutions Closets By Design - Toronto. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. Jason, I saw your post. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? The email for customer service is not a . Share your photos and videos with others to prove the truth of your words. Copyright 1997-2023, Ripoff Report. Expensive price for what there wasok if they would have been professional. Then I had to start all over again and explain the issues to a new manager (Larry). I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. I checked my breaker, and it wouldnt stay on. $20,000. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. ComplaintsBoard.com is a leading complaint resolution website on the Internet. CA. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. This was a week later. They still have not been installed in my house. I guess it may be all in the location, and your designer. It is a big fraud. Closets By Design Mentor Ohio Maxvalues. The bottom line? | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. We design storage systems to completely elevate your home. When the closets got installed, the installer had to get a filler piece made to get the . He said the light wasnt working. They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. The case is still moving through the courts and has not yet reached a settlement. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. Back and forth, the reader can picture what happened, she hung up on me. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . I am sure the manager himself would have done the same if he was in my position. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. A link to creating an account may be found here: https://topclassactions.com/signup/. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. RIGHT. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. This company HAS TO BE STOPPED. Closets By Design, Inc. et al. Date is September 27, 2021. Do your own due diligence! He did that but did not use electrical wire, he used scotch tape to tape the wires. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. They do not stand behind the products they sell. I worked for the company for a little under 3 weeks as an installer . I hope this review helps any future customers if they are considering this company. Click here to get notifications about new complaints of Closets by Design. It was quite expensive and poorly designed. At this point I just want my deposit back. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. These 2 units were to be done on the same day. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. And tell me that they had an opening on the19th. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. It wasn't even close to the top of my list of things to get back to urgently. They stuck us with 2 drawer sets. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. All business will get complaints. I had so many issues with the people in this company that the process was exhausting for me. Kept Deposit and NEVER installed product, and won't return calls. They would not remove it or replace it. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. TINA.org reader is still waiting for her promised free Kate Spade gift. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! mediocre job. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . Not that you would after reading the NUMEROUS posts above! The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. I waited 6 weeks for a hamper! First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Quality, Beauty & Commitment Are Built In. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . BUYER BEWARE! I am not in any way affiliated with closets by design, nor was I asked to post a positive review. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. the triangle midsegment theorem delta math answers; ion creme toner snow cap directions. My nightmare is similar to many of those offered here. Submit a complaint and get your issue resolved. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. I want in on a suit against Closet by Design theyre an absolute nightmare. And I responded, "You bet I am. It is a big fraud. Think before you hire this company. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". (103) Verified Reviews. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. You will just get a poor product at a very high cost. I called their customer service and she said she'll talk to supervisor but don't believe. I am looking for a lawyer here in Florida. You must contact the How those businesses take care of those complaints is what separates good businesses from the rest. Thank you again. Here is the last email from the manager: The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. It is not even close to be average quality. At this point Im considering doing a joint case with the many people they have screwed over. Complete bedroom storage solutions. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Designers make no money. Verified customer. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. This post is a few years old, so I'm not sure. Closets By Design is the leading manufacturer of Home Organization products. 115 Howden Rd Toronto ON M1R 3C7. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. June 9th to be exact. They are sending us collection notices etc for the unpaid balance even while we are disputing. When he did this, he broke that panel, of course it was the one that was hard to get. I also had them give me a quote in December and decided I didnt want to do them until the spring. Good luck with your project with No-Closet by No-Design! Pros. Jul 2015 - Present7 years 6 months. My wife realised the mistake only when she saw the end result. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I called 2 mths ago, she told me that it would be in October. The material is CHEAP! If they do, I will give credit where credit is due! That was the worst part! To date, I have provided $3, 346 in payments. We plan to move in next week. Full dressing rooms. I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! Supposedly it was broken upon delivery but seriously, it took weeks to order another one. Corporate Advocacy Business Remediation and Customer Satisfaction Program. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. They keep hiding and screwing people over! Consumers want to see how a business took care of business. Come Friday we got no call. Contact. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. WHO ARE THE KIDDING WITH THEIR PRICING. Installers advised additional pieces are added for gaps when the systems don't fit. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. This case was filed in U.S. District Courts, California Central District. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. About. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that.