Children must present ID from school with address in Quintana Roo, or school report card with photograph. We can provide it to you if you have your purchase receipt. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Restrictions apply. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. On a PC right-click on the file and select the option to extract. Omni Boston Hotel at the Seaport. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. What happens if I forgot my download code? But we purchased the photo package 2 parks & the hotel. Valet parking, a 24-hour business center, and a coffee shop are also offered. 2.- A list of the albums that are included in your package will be displayed. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Are these activities allowed to elderly people? At what time can I call customer service? Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. While buying your ticket online, a list of hotels where pick-up is available will be displayed. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Those guys were amazing. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Yes, you can access to the park with baby food, infant formula, etc. The experience of living Mexican art . If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. At what speed does the zip-line travel and how long does a single journey last? Remember to smile when you come across our logo pictures! Xcaret Admission | Riviera Maya Excursions | Cancun Tours Exact pick-up time will be confirmed when making your purchase. Col. Centro, Playa del Carmen. What types of files are the photos that are downloaded? Help us preserve and care for our ecosystem! Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. What happens if I didn't bring along the credit card used for payment? Transportation airport-hotel-airport . How can I find out if there is a pick-up service at the hotel where I'm staying? All journeys take 45 minutes. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. Changes are not permitted on the day of your visit. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. !My family and I stayed at this hotel for 6 nights. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. However, we would appreciate if you could inform us about the exact date you will visit the park. We are here to serve you and to meet all requests, questions or suggestions you may have. My package also expires in a few days. Restrictions apply. All your photos at the best price! Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Enjoy a meal from the restaurant and perks like free WiFi. Outside Mexico. There are several options of payment depending on the currency chosen on our websites. Additional terms may apply. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. What is the minimum age allowed inside the Park? Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. By Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. How long is the photo/video download code available? It was prompt and comfortable. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. *MSI only with participating cards (banks) issued in Mexico. Where I can store my personal belongings? We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com By continuing to browse the site, you agree to the use of cookies. What is your Cancellation/ Refund policy? The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Simply click on foto@xcaret.com and choose one of the options to search your photos. Enjoy perks like free continental breakfast and free train station pick-up. I feel like we had no idea what our "magic wristbands" did at the resort. Due to the nature of the product we offer, you always have the possibility to view the photos. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Customer Service. I went to the park and couldnt buy them. Do I need a driving license? We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. I loved the location of the hotel, very close to everything. You can download as many times as you need to while the code is valid. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. The download code is valid for 30 calendar days from the date of purchase. Does the Park offer activities for children over five years old? No, all the activities are included in your admission. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Photo Pass | Xcaret Park | Xelfies The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. 282. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you visited our Xcaret Hotels: fotohoteles@xcaret.com The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Privacy Terms. 2.- A list of the albums that are included in your package will be displayed. Review tags are currently only available for English language reviews. Depending on the operation, transfer could be in a van or luxury bus. Express check-out, a computer station, and dry cleaning are also on offer. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. No, this is why we advise you to bring one with you. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. How many times can I download my photos with my download code? The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Xcaret: photo pass worth it? - Playa del Carmen Forum She answered immediately and assisted with even my most insignificant requests. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Dec 25 - Dec 26. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Can I enjoy underground river activity without knowing how to swim? Can I pay with credit card or debit card of a person not included in the visit?

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Am I obliged to participate in all activities or is it possible to choose some of them? Doubletree by Hilton Nashua : 2 Somerset Pkwy. What happens if I forgot my download code? Yes. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Thank you for contacting the Photo Department at Experience Xcaret. Paste as plain text instead, !DO not buy the photo package!!!!!!!! What is the price admission to Xplor Fuego for children? Faqs - Xcaret However, Hotel Xcaret also offers a package that covers as many parks as you'd like. But we purchased the photo package 2 parks & the hotel. All rights reserved. No problem! Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. The staff treats you like royalty. No problem! Not the end of the world, but it would have been nice. The time will depend on the location of your hotel, so we cant give you an exact time. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. 450 Summer Street, Boston, MA, 02210. Traveling on business? ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Enter the heart of the Mayan jungle. Yes, you must select a specific date to visit the Park. Outside Mexico. Where is the photo that I downloaded located? You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. No problem! HOTEL XCARET ARTE. The price is a bit pricey but worth it for what you get. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Chetumal-Puerto Juarez Highway KM, Km. My hotel is not available for pickup, although I chose transportation to the parks. Packages and Xperience Passports cannot be cancelled and will not be refunded. How do I find and download the photos from the website? 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. On a PC right-click on the file and select the option to extract. Does the ticket include snorkel gear or should I bring my own? HOTEL XCARET ARTE - 105 Photos & 15 Reviews - Yelp . (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Pick up at the airport could not have been easier. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Free Cancellation. 5th Ave 10. Did you know you can find the best available rates by booking in advance? Plus having free shuttles to all the parks was a major win that my whole family took advantage of. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Are the downloaded files of high quality? The photos of you and all your companions in a single package for you to fully enjoy your visit. I have sent multiple difference emails requesting assistance with no response. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Please do not hesitate to let us know through this media when you decide to return to this paradise. Rest areas, dressing rooms and restrooms. What happens if I forgot my download code? We had a fantastic lunch and swam in both the pools and river. This option is valid only in Mexico. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. 282. Solidaridad, Quintana Roo, Mxico. What happens if I forgot my download code? 4 star Suburban hotel. 800 006 FOTO (3686) What types of files are the photos that are downloaded? What happens if I cannot attend the Park the day of my visit? 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. . Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. de C.V. We use own and third-party cookies to improve your experience on our website. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive Prices are subject to change without notice. Within Mexico. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. Swim in the 437-yard stalactite river inside ancient caves. La Casa de la Playa. Subject to availability. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. de C.V. We use own and third-party cookies to improve your experience on our website. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Solidaridad, Quintana Roo, Mexico. Our agents will help you with the pickup information or any other doubt you may have. Everything is close you dont have to move your car at all. The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) Nestled in a natural rock and among rivers. If I book for a specific date, can I change it afterwards? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. You don't have to worry about your phone or asking ppl to take pictures for you. I will not repeat everything that has already been said. Your link has been automatically embedded. Get your Photo Pass and take home all the pictures of your experience at a special price. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Yes. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Months without interest, only with major participating bank cards issued in Mexico. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. The pass is very much worth the money. Is there a discount for persons with disabilities? 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Hotel Xcaret Mxico. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Check the schedules and open hours of our attractions and shows. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. What are the necessary physical conditions? Service at every restaurant was never short of perfection. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. The best of a home combined with the best of a hotel. 16.32 mi from city center. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. There is no limit to how many photos you take and you can then purchase access to download these images. Minimum age allowed is 5 years old. You can post now and register later. (01152) 55 4163 7327 Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Pasted as rich text. Prices vary according to season. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. 800 006 FOTO (3686) Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Doubletree Boston Andover Hotel. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. After visiting with colleagues in the spring, I knew I had to bring my family back. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Sorry, we dont have Travel agents discounts in Xplor. Each photo downloaded is a JPG file, and the videos are MP4. To replenish energy, a delicious picnic will be waiting for you. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. If it rains, can I cancel or change my date of visit? We invite you to join our program of using biodegradable and chemical-free products! If you buy multiple parks, the pictures taken at the hotel are included for free. How do I find and download the photos from the website? But. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Rest areas, dressing rooms and restrooms available during your visit.
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